You can recover your lost account information using the form below. Please enter your valid e-mail address (the one you used for registration), your account information will be mailed to you shortly.
Next Day Delivery depends on your postcode, time of order and stock availability.
Use the following tables to work out when your order will be dispatched and how much your delivery will cost.
We offer discounted delivery to some areas when your order total (excluding VAT) exceeds £40.00.
Order Placed (UK time)
Order Despatch Date
Before 3:30pm Mon-Fri
Same day
After 3:30pm Mon-Thurs
The following day
After 3:30pm Fri, Sat, Sun
The following Monday *
* Unless it is a Bank Holiday in the UK, when your order will be posted the next working day
Map Area
Order Under £40
Orders £40 and Over
Next day delivery in these areas
£3.00 *
FREE
£11.00 *
£8.00 *
2 - 3 days delivery in these areas
£12.00 *
£6.00 *
£22.00 *
£22.00 *
£25.00 *
£25.00 *
* Delivery price excluding VAT
Longhorn try very hard to ensure the products featured on this website are in stock and can be delivered to you with the next working day and we are proud of our overall availability.
However, despite our best endeavours, some items may be temporarily out of stock due to either production difficulties or unexpected demand. If this is the case you will be informed as to the expected delay, and given the opportunity to wait for the goods ordered to arrive, to cancel the order, or to order the nearest possible alternative.
Carlisle Glass Limited - Registered as a Limited Company in England (Reg Number: 1430201)
We respect your privacy as such we are committed to responsibly managing and treating with the utmost respect and confidentiality any individual information collected during the course of our dealings with our customers. We value the trust our customers have placed in us when providing personal information, and limit the collection and use to maintain the highest level of service to our customers.
Purpose of this Policy
This policy outlines:
- what personal information we collect and how it is collected during the course of running our business;
- what we do with any personal information received; and,
- how we ensure that this information is treated in accordance with the requirements of the Privacy Act.
Information Collected
At all times there is no obligation for our customers to provide us with personal information – unless it is a necessary requirement to fulfil an order or to provide another customer service function. Customer delivery and contact details are stored and purchase history details may also be collected.
Use of Information Collected
All information Longhorn collects through the course of normal business dealings remains confidential. Longhorn does not disclose personal information to any other organisations – unless the owner of that information has given their consent. We only use the information for processing orders or for internal marketing purposes – which may include:
- fulfilment of orders;
- statistical analysis of customer shopping habits, interests, and preferences;
- analysis of relevance of our special offers and promotions and sending information about these promotions and products including sending information by e-mail providing the customers consent has been given for this service.
Security of Information Collected
Longhorn takes all reasonable precautions to ensure that any personal information received is kept confidential. For delivery of orders placed through our website, it is necessary to disclose some personal information to third parties such as delivery contractors. No personal information will be disclosed to any other third party without your consent. Any credit card details given are destroyed once payment has been taken.
Website and E-mail
We fully understand that when shoppers visit our website they may not wish to register as a member. We obviously respect this and leave membership fully optional, and have built the site to make it as easy as possible to be removed from any mailing lists on request. We do not send any unsolicited emails and every email sent provides an opportunity to be removed from further emailing. The Longhorn website uses “cookies” which are small amounts of information stored on the user’s computer by our web site server. These “cookies” identify the user’s browser but they do not identify the user personally and no sensitive information is stored within the Longhorn website “cookies”. Our website uses SSL (Secure Sockets Layer) technology at the checkout section, to protect your credit card details and other information. A padlock/key is displayed either in the lower right hand corner or top bar of the user's screen when the SSL technology is in action - indicating a secure site. We do not encourage (and in fact advise against) sending any sensitive information by email, as information sent by email is not encrypted and therefore not a secure mode of transmission.
Feedback
We welcome feedback on this policy – or on any matters relating to Longhorn. If you have any comments, suggestions, or questions, please contact us at any time by submitting a support ticket, sending an email, faxing us on (0845) 166 1531, or phoning on (0845) 166 1530.
Copyright Notice
Unless otherwise stated, the copyright and any other rights in all material on this site are owned by Longhorn. You are permitted to print and download extracts from this site on the following bases:
a. Use of documents and related graphics on this site is for information and/or personal use only;
b. any copies of these pages saved to disk or to any other storage medium may only be used for subsequent viewing purposes or to print extracts for personal use;
c. no documents or related graphics on this site are to be modified in any way;
d. graphics on this site are not to be used separately from the accompanying text;
f. no part of this site may be reproduced or stored in any other Website or included in any public or private electronic retrieval system or service without Longhorn's prior written permission;
any rights not expressly granted in these Terms are reserved.
Usage of Logo
1. Any use of our logo is prohibited until prior written approval is given.
2. We require complete control over our logos in any print media, print usage as well as web/internet usage.
3. We must be sent and must approve, in advance, all copy proposed to be utilized in any promotional campaign.
General Terms of Use
1. Access to and use of this site is provided by Longhorn subject to the following Terms and Conditions.
2. Use of this site constitutes your acceptance of these Terms and Conditions which take effect when you first use this site. Longhorn reserves the right to change these terms and conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to Longhorn in timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.
3. Whilst Longhorn endeavours to ensure that this site is normally available 24 hours a day, Longhorn will not be liable if for any reason the site is unavailable at any time or for any period.
4. Access to this site may be suspended temporarily or permanently and without notice.
5. Whilst Longhorn endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and Longhorn does not accept any liability for error or omission.
6. Longhorn can not guarantee the accuracy of this material and hereby expressly disclaims any responsibility for error, omission or inaccuracy in the material, misinterpretation or any loss, disappointment, negligence or damage caused by reliance on the material contained on this site or any failure or alleged failure in the delivery of the services referred to herein, or in event of the bankruptcy, liquidation or cessation of trade of any company, individual or firm referred to herein. Confirmation of the accuracy and currency in the information should be sought from the establishments concerned.
7. Longhorn shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.
8. Longhorn accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience on an "as is" basis with no warranty, express or implied, for the information provided within them.
9. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
10. By accessing any part of this site, you should be deemed to have accepted these Terms in full.
11. These Terms shall be governed by and construed in accordance with English law.
Age Requirement for Specific Goods
1. Where the law requires a minimum age limit for the purchase of specific goods, you confirm that you are over the required age limit and that delivery will be accepted by a person over the required age limit.
2. We reserve the right to cancel your order if we reasonably believe you are not legally entitled to order certain goods.
Delivery & Title
1. Unless you order and collect the goods from one of our trade counters, we will deliver them in accordance with your order. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.
2. For reasons of health and safety and to avoid any property damage, most 'Big Stuff' items can only be delivered to a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location.
3. Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
4. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limiation, strikes, lockouts and outher industrial disputes).
5. We shall have no liability to you unless you notify us within 10 working days of the delivery (or expected delivery) of goods in question.
Cancellation & Returns
1. You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery to you or collection from a trade counter. Such notice may be given by phone, mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
2. On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.
3. Unwanted items returned for refund or exchange, for whatever reason, will be subject to a re-stocking charge.
Pop-Up Free Code of Conduct
Carlisle Glass declares that this Web site is Pop-Up & Spyware Ad Free, by abiding with the following Code of Conduct when it comes to Internet advertising :
1. The Carlisle Glass website does not serve pop-up or pop-under advertising on any part of the site.
2. The Carlisle Glass website does not offer services that install hidden, ad-supported programs onto users' computers on any part of the site.
3. The Carlisle Glass website does not knowingly work with companies who engage in advertising through spyware, hidden ad-supported downloads or similar ad activities, to drive users to any part of the site.
